All party packages include a party room for 2 hours, youth admissions, tableware, tablecloths, pizzas, and drinks.  *The number of pizzas, drinks, and admissions varies depending on what party package is booked.  When you arrive, wristbands for your guests, and all paper products will be in your room.  We furnish disposable tablecloths, plates, forks, napkins, cups, lids, and straws.

We do NOT allow parties to be downgraded to a lower package.  Parties may be upgraded until one day prior to the party if we have the room and space to do so.  We make every effort to place parties in rooms according to size so if you choose to upgrade at the last minute, we cannot guarantee seating for all guests.  We do allow additional youths and food/beverage to be added to any of our party packages.  

We offer discounted add-ons for additional youths, pizzas, and drinks. You may add treat bags, silly straws, and/or party shirts on to any party package as well.

Yes.  We do not make any guarantees, but we do try our best to accommodate everyone’s wishes.  Parties are placed in rooms based on first requests and party size.  Party room #1 is our most popular and most requested room due to the private slide.  Please note there is a $20 non-refundable reservation fee that DOES reserve party room #1.  You must call and ask for a party planner to confirm availability and make this purchase. 

We understand life happens, so we allow you to reschedule your party time/date ONE time.  You must reschedule your new time/date within 72 hours of your canceled party time and this new time/date must be within 30 days of the original party booking date.  The deposit required to secure your booking will move to this new date and time.  If you cancel on us completely, we reserve the right to keep the nonrefundable deposit.

To secure your party reservation, a non-refundable deposit is required at the time of booking.  This deposit is half of the party package price.  All final payment is due one week before the party date.  If all payment is not paid one week prior to the date, we will give a courtesy call to receive payment.  If your party is NOT paid in full, we will not promise your booking and you will be unable to enter your party room.

We try our best to let the party host into the room about 10-15 minutes early to begin setting up for the party.  Please note that this is a general rule of thumb.  The only time that we will guarantee to get you into your party room is at the start time of your party.  Please also note that our doors open to the public daily at 10:00am sharp so parties booked at 10:00am will NOT have a setup time beforehand.  

Yes.  You may decorate your tables anyway that you choose.  We do NOT allow tape or anything that punctures our tables or walls.  We have a 3ft x 4ft magnetic dry erase board above the cake table that may be used to decorate.  Please bring in your own markers and magnets to hold banners, pictures, etc.  We will NOT provide these items.  We do NOT allow glitter, small confetti, or pinatas.  

Yes.  We allow balloons if they are latex free and are not hung on our walls.  Please bring in pre-inflated balloons and do NOT bring in helium tanks.  All balloons must be removed by the end of your party time.

Yes. Characters are allowed to come to your party room if you book a party package with us.  All character interactions must take place in your party room.  Characters are not allowed to go into the general play area and/or take photos with anyone not associated with your party.  Any costs and/or insurance requirements associated with characters are solely at your expense.  

Yes.  Please let us know as soon as possible so we can ensure your pizzas all come out at the same time.  If pizzas are added on the day of the party, we cannot guarantee they will be delivered at the same time as your original pizza order.  Pizzas and drinks must be paid for in advance before we will deliver them to your room.

No.  We do NOT allow any outside food or beverage to come into our facility.  This is for the safety of all participants due to food ingredients and allergies.  If you have specific food allergy concerns, please inform management and special arrangements can be made.

The one exception to our no food and beverage policy is a birthday treat for birthday parties.  We do allow the party host to bring in a birthday treat. For example, cake, cupcakes, or cookies are popular choices to bring.  These items must be store bought or prepared by a licensed caterer or bakery.  Note, ice cream cakes are NOT recommended as we do NOT have the freezer space to keep them frozen.  We will NOT put any outside birthday treats in our fridge or freezer.  CANDLES ARE NOT ALLOWED!

Yes.  We offer unlimited daily play so guests may stay and play after the designated two-hour party time.  We will kindly ask that you vacate your room after your party time and move into the public play area so that we can prepare the room for the next party.

Yes.  All participants will need to have a waiver on file.  Our waivers are good for one year from the date they are originally signed.  Adult guests that are just coming to visit and not climbing will not need a waiver on file.  

Yes all participants are asked to wear our wristbands.  Wristbands will be in your room when you arrive for all party guests.  Our staff will  check all guest waivers in our lobby and will send your guests directly to your party room. It is your responsibility to ensure all of your youth guests and/or any climbing adults are wearing a wristband.   ALL PARTICIPANTS MUST HAVE ON A WRISTBAND.  If you need to purchase extra wristbands please see the front desk. 

Yes!  We offer party punch cards at our front desk.  The more parties you book, the deeper the discounts.  There is no cash value to the punch card.  Each party reward is stated on the card.  Punch cards that are fraudulently punched or altered will be void and discarded.